Odisha CM opens ICICI Bank’s state-of-the-art phone banking centre

Naveen Patnaik, the chief minister of Odisha, inaugurated the ICICI bank’s state-of-the-art phone banking center on Tuesday.

Approximately 1,200 individuals will be employed by the center, most of whom are from the state and 60 percent are women.

As the chief minister inaugurated the center in the presence of ICICI Bank’s Executive Director Sandeep Batra, said: “I am pleased to inaugurate ICICI Bank’s modern phone banking center which is equipped with the latest technology of artificial intelligence and robotics.”.

Apart from serving customers in Odisha through its wide network of branches and ATMs, internet banking and mobile app, Patnaik said the bank is a large employer in the state.

According to the ED of ICICI Bank Odisha has played an important role in transforming itself through digitisation in the fields of education, telecom, land records and disaster management, among others.

The state has made hundreds of services online, offering unparalleled convenience to its citizens and enabling their progress and growth. “At ICICI Bank, we do have the same philosophy of leveraging technology to provide enhanced convenience to our customers,” said Batra.

He also said that the phone banking centre is well equipped to service customers not only in the state but also across the country. He said the 1200 employed persons are trained and upskilled to serve the customers of the bank across the country and cater to their specific banking requirements.

The ICICI Bank has a wide network of 168 branches and 271 ATMs, call centre, internet banking and mobile application in the state. According to Batra, the bank offers a wide range of accounts, including savings and current accounts, as well as fixed deposits.

According to the statement, ICICI Foundation for Inclusive Growth, the CSR arm of the ICICI Group, has provided sustainable livelihoods to over 6,000 underprivileged rural residents. As part of its ICICI Academy for Skills, ICICI Foundation has provided free vocational training to over 3,000 underprivileged youth of Odisha and assisted them in finding employment or establishing their own businesses.The bank has lent loans to over 4,500 SHGs benefitting more than 50,000 women.