Hari Gopalkrishnan is appointed as a new Chief Technology Officer. He has worked at Bank of America since 2011. Before that, Hari held senior tech positions at Citigroup. Hari Gopalkrishnan is appointed in place of Aditya Bhasin, who has been in charge of technology at Bank of America for over 20 years. He’s leaving the bank to work with and invest in mid-sized companies. During his time at the bank, he held many important roles, including in tech and marketing.
Bank of America has been spending a lot on technology in recent years. Today, over 59 million people use its digital banking services. The bank also has more than 7,800 technology-related patents.
Since 2018, Bank of America has been using a virtual assistant named Erica, which is powered by artificial intelligence (AI). Erica helps customers through the bank’s app or website, answering questions, showing spending patterns, reminding users about bills, or helping with transactions.
The fact that Erica has handled over 3 billion customer interactions shows how widely it’s being used and how much the bank relies on AI to make its services faster, more efficient, and more personalized. It also highlights how digital tools are becoming a big part of how the bank supports its customers.
